All items are subject to a handling period before they are dispatched. Our warehouse will process the order, which can take between 2-3 business days. We will notify you by email when your items have been shipped.
For logistical reasons, some items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any question please contact us at firstname.lastname@example.org
We generally ship via registered air mail & expect delivery within 7 - 15 business days depending on the destination
FREE Worldwide Standard shipping.
Express mail is available for extra charge. (If you must have your item by a specific date please contact via email in advance so we can do my best to meet your needs)
TERMS & CONDITIONS FOR INTERNATIONAL SHIPPING
We can't guarantee that your shipment won't be delayed with your country's Customs Office. Unfortunately, it happens every once in a while which we cannot control, however we'll do our best to assist if the situation occurs.
If you're looking for a last-minute gift, Gift Cards are emailed to you instantly after your order is placed. ( please contact us via email email@example.com if you need a Gift card)
Taxes and duties
Orders shipped internationally may be subject to import duties and taxes upon receipt in destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, OffTheWood has no control over these charges and is not responsible for any actions taken by customs or delivery services.
Undeliverable packages due to client error will not be refunded.
Where are my items coming from?
We ship direct from our fulfilment houses located in Canada, US and Europe depending of product availability so we can keep our prices competitive and past those savings on to you.
Am I able to track my package?
Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provide at checkout when the order is dispatched from the warehouse. If you don't receive it, please contact us at firstname.lastname@example.org
Will my items be sent in one package?
For logistical reasons and depending on the product you have ordered, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. Don't worry, you can track each of these packages easily as per above. If you have any questions, please contact us at email@example.com
Do I have to sign for the package.
In most instances no. If it is safe, they will leave the package in a safe space. Alternatively the courier will leave a calling card, inviting you to pick up your package at the nearest depot.