Warranty

WARRANTY on Wooden bowties

We stand behind our product line 100%. Warranty claims will cover all products received damaged. OffTheWood reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized OffTheWood dealer to qualify product as warrantable. If the product is considered defective, we will repair or replace it at no cost. In the case of approved warranty replacement, kindly ship us the old unit and we will send a new unit to you at no charge. All our products come with a 1 year warranty

Please contact us at info@offthewood.ca for any further questions or concerns! 

                                                          

WARRANTY on Wooden frames against defects

OffTheWood provides a warranty for a period of 1 year from the date of purchase (the day the consumer buys the product from our online store or one of our authorized retailers) against faulty manufacture. This means that if the frame breaks in any way due to a fault in manufacturing that OffTheWood will repair the frame free of charge. If the frame is not repairable, OffTheWood will replace the whole frame free of charge. Due to the limited nature of our product we may not be able to offer a repair or replacement frame, in this instance OffTheWood will offer an equivalent style of frame from our wooden eyewear selection.

This warranty does not cover lenses in any way.

This warranty does not cover product that is lost, stolen, dropped, shattered, sat on, or damaged in any other way incurred by excess force from the user.

OffTheWood reserves the right to refuse any warranty claim that it deems to be the consumer’s fault.

 

OffTheWood must view the faulty product to approve any warranty claim. To lodge a warranty claim the customer must do the following

- Send the faulty frames to OffTheWood (email us for return address)

- Supply proof of purchase

- Provide description of the fault and how it came about

Free Returns (Only in Canada and USA)

We want you to completely love your purchase, which is why we offer free returns on all wooden bowties and wooden sunglasses orders. We have a 30 day, no questions-asked return and exchange policy for all of our products. 

Contact us at info@offthewood.ca for a free return shipping label